Returns Policy

REFUND/EXCHANGE:

We offer a 100% satisfaction guarantee on all orders. We want you to love your purchase. If your order does not exceed your highest expectations we will refund the amount for all unused, unopened merchandise, excluding shipping fees. Refund requests must be made within 30 days from the receipt of your order.If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you wish to return your order, please email us at customerservice@belleluxelashes.co.uk with the subject line “RETURN” and indicate your order number in the contents of the message. Our customer service team will be happy to help you. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you would like to exchange unused and unopened product(s), please email customerservice@belleluxelashes.co.uk with the subject line “EXCHANGE” and indicate your Order# in the contents of the message along with the product(s) you wish to be exchanged.

A Customer Service Representative will contact you within 48 hours to process a refund, return or exchange upon receipt of the returned items, if necessary. Should you require further assistance, please email info@belleluxelashes.co.uk

SHIPPING FOR REFUNDED & EXCHANGED ITEMS

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please email info@belleluxelashes.co.uk.